An invoice is not a request for money — it's a moment. If it arrives late, looks unclear, or makes paying hard, it gets ignored. These are the habits that shorten the gap between sending an invoice and seeing the money.
1. Invoice on schedule, not when you remember
Kenyan customers treat a predictable bill as a routine and a surprise bill as an annoyance. Put recurring customers on subscriptions in OrdaBill so invoices generate on the same day every month, automatically.
2. Make paying a one-tap action
Every OrdaBill invoice includes a payment link. The customer taps it, chooses M-Pesa, card or bank transfer through Paystack, and pays in under a minute. The moment they pay, OrdaBill marks the invoice paid and notifies you.
3. Use the approval flow for one-off work
For quotes, jobs or fees that need sign-off, send the invoice for approval first. The customer approves online, then pays through the same link. No printed papers, no "I never agreed to this" conversations later.
4. Send reminders before, not after, the due date
A reminder three days before the due date reads as helpful. A reminder two weeks after reads as collection. OrdaBill's reminder schedule sends both automatically, so the polite one always goes first.
5. Make the due date mean something
Configure a late-fee percentage and state it on the invoice. Customers respond to deadlines that have a cost — see our guide on late fees that work.
6. Keep one history per customer
When a customer asks "what did I pay in March?", you should answer in five seconds. The customer portal and your dashboard both keep the full invoice and payment history, so disputes end quickly.
Put these habits into practice with the 10-minute setup guide.