Most "where is my invoice?" and "have I paid?" questions disappear the moment customers can answer them themselves. OrdaBill gives every customer a portal: one link where their entire financial relationship with you lives.
What customers see in the portal
- Invoices — every bill, with its status: pending, approved, paid.
- Payments — a full history of what they've paid and when.
- Subscriptions — the recurring services they're on, with pause and cancel options.
- Prepaid balance — their wallet top-ups and draw-downs.
- Payment goals — targets in progress, with a contribute button.
Why self-service cuts your workload
For schools and ISPs, the portal is a parent-communication channel as much as a billing tool. When parents can log in and see the term's fees, approve a charge and pay by M-Pesa in one sitting, the office phone stops ringing for billing questions. What remains are the conversations worth having.
What it means for trust
Transparency is a retention feature. Customers who can see their history at any time are less likely to dispute, more likely to pay on time, and more likely to stay. A portal turns billing from something done to customers into something done with them.
How customers get in
You add a customer with their email or phone number, and OrdaBill sends an invitation. They set a password and log in — no app to install, works on any phone. Read the full flow in the setup guide.
Related: getting paid faster and prepaid accounts.